BasePoint Analytics

"We are focused on customer centric security and actively seek out the most effective technology solutions and operational best practices to improve our fraud detection results. We worked with BasePoint Analytics to enhance our chargeback recovery process and achieved millions of pounds in savings so far."

Director of Risk Strategy for leading UK bank

Expert Fraud Consulting

BasePoint Analytics consultants are experts in fraud management. These former fraud managers from the banking industry work with customers to introduce best practices, integrate analytics and reduce fraud losses. Four primary offerings are available through our consultancy services:

Recovery Optimization Program

The Recovery Optimization Program for credit and debit issuers provides best practices and tailored recommendations for achieving maximum results in both the chargeback and fraud challenge, the two main areas of card recovery. The program provides issuers with strategic plans designed to increase their recovery rates to as much as 50% of the initial claims of fraud by maximizing existing systems and infrastructure. The program begins with a benchmarking process and includes an analysis of historic account and transaction level data to determine the appropriate target chargeback recovery rates. By addressing the full spectrum of procedures, resources, systems, productivity and measurements, issuers can maximize their recoveries with the Recovery Optimization Program.

Comparative Fraud Performance Benchmarks

This comparative analysis provides independent benchmarks of your fraud management performance relative to industry best practices. After gathering 40-50 quantitative metrics on your organization's fraud performance, the BasePoint Analytics consultant performs an outlier analysis to understand and report on areas of weakness and opportunity. Our experts have consulted on over 25 benchmark exercises throughout the world.

Fraud Assessments

BasePoint Analytics' fraud consultants work onsite at your location reviewing operational and strategy performance and providing you with detailed SWOT analysis, benchmark analysis and assessment of your current fraud performance. Included as part of the diagnostic assessment is an improvement plan which outlines processes, policies, technology and other strategies to improve your loss management.

Fraud Reduction Partnerships

The fraud reduction partnership creates an alliance between BasePoint Analytics and your organization. Our fraud consultants work in tandem with your fraud management team to design and develop a fraud reduction program and then implement the program initiatives over six months. This partnership delivers rapid fraud savings to your bottom line and quickly moves your organization to best-in-class status.